Thank you for shopping at Math Mind Designs, where we specialize in creating and selling innovative 3D printed office items, designed and produced with precision and care in California. Your satisfaction is paramount to us, and we understand that there might be times when you need to return a product. This policy outlines the circumstances under which a return or refund may be granted.
1. Return Period
- 30-Day Return Window: You have 30 days from the date of delivery to initiate a return for your purchased item(s), should it not meet your expectations or if you encounter any defects.
2. Condition of Returned Items
- Original Condition: Items must be returned in their original condition, unaltered, and free of damage. Products must be in their original packaging, including any accessories, manuals, and documentation.
3. Non-Returnable Items
- Customized Products: Due to the personalized nature of custom-designed 3D printed items, these cannot be returned unless they are defective or damaged upon arrival.
- Sale Items: Items purchased on sale or with a discount are final and cannot be returned unless defective.
4. Return Process
- Contact Us: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is reviewed and approved, we will provide you with a return authorization and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
- Refund Eligibility: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us immediately. We will provide a prepaid shipping label for the return of the item and you will be refunded in full, including any shipping costs, or we will replace the item at no additional cost to you.
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, follow the return process outlined above.
7. Contact Information
For any questions or concerns regarding your purchase, please contact us at:
Your satisfaction and feedback are vital to us at Math Mind Designs. We are committed to providing high-quality products and ensuring that our customers are happy with their purchases.